Mobile Banking FAQs

Mobile Banking is a service that allows customers to conduct banking transactions through a mobile device such as a smartphone or tablet.

 

El Dorado Savings Bank currently offers Mobile Web and Mobile App.

 

The Mobile App is developed for smartphones that requires you to download and install an “App” on your smartphone device (such as iPhone, iPad or Android). 

Mobile Web uses the web browser from your mobile device. This option is best for non-standard smartphone devices such as Blackberries. 

No, at this time we do not offer text banking.

 

You must have an active Internet Banking account to use our Mobile Banking services. If you have not enrolled in El Dorado Savings’ Internet Banking, please visit the Internet Banking page for more information.

No, once you have applied for Internet Banking and have an active Username and Password, you are ready to log into Mobile App, or Mobile Web.

You must complete a request form to use our Mobile Express Deposit feature.

 

No, El Dorado Savings Bank provides free mobile banking services. Text messaging and data rates may apply from your wireless carrier.

 

El Dorado Savings Bank extends the same Internet Banking security system to all our Mobile Banking channels which employs extensive security features including encryption, firewalls, device recognition, auto logoff, and Advanced Login Authentication. These security features help ensure that you have a safe and secure banking session.

 

Advanced Login Authentication is a multi-layer security feature designed to prevent unauthorized access to your Internet Banking accounts.

 

Extensive details about your device (i.e. computer, smartphone, tablet, etc.) and network are gathered and evaluated for consistency with your typical behavior are evaluated for any indication that fraud may be involved in the login. In the event your login does not pass our tests or if you log in from a device that has not been used in the past you will be asked to validate your request through a series of questions to verify your identity.

 

If your device is lost or stolen you can immediately prevent access to Mobile Banking by using your personal computer to log on to your Internet Banking Account.  After logging in navigate to the Customer Service tab, Manage Mobile Banking Settings, and then click on Remove Device.

If you are unable to sign on to Internet Banking to “Remove” your mobile device, please call our Internet Banking Department (800-874-9779). They can assist in deactivating your Mobile Banking access.

 

No, mobile banking is transmitted through a secure line. Also, your session automatically logs off after idling for 5 minutes.

 

No, whether using Mobile Web or Mobile App, no personal or financial information is stored in your phone.

 

Please visit our Mobile Banking Security Tip page for more information.

 

As one of our Mobile Banking channels, Mobile Web allows you to conduct certain banking transaction from your mobile devices via a web browser.

Using Safari on your iPhone, or Chrome on your Android phone, you can connect to http://mobile-myedsbank.com and connect to your El Dorado Savings accounts.

 

Launch a web browser from your mobile device and connect to http://mobile-myedsbank.com.

Log in using your Internet Banking username and password. If this is the first time using Mobile Web, you will have to answer a series of questions to validate your identity.

 

View account history.

Transfer funds between El Dorado Savings accounts.

Schedule existing bill payment.

No. At this time, the check deposit feature, or Mobile Express Deposit, is not a supported feature on Mobile Web.

 

For iPhone and iPad users, please download the El Dorado Savings Bank Mobile App from iTunes App Store.

For Android users, please download the El Dorado Savings Bank Mobile App from Google Play.

For all other devices, including Blackberry and Windows devices, please use our Mobile Web as an option for mobile banking. From your device, open a web browser and connect to http://mobile-myedsbank.com and follow the secure sign-on procedures to access mobile web.

 

Use the same username and password you have been using for your Internet Banking account. If you do not have a username and password, you have not enrolled for our Internet Banking account. Please visit the Internet Banking page for more information.

 

To reset your username and password, please call our Internet Banking Department at (800) 874-9779 during our regular business hours (Monday- Thursday – 9:00am to 5:00pm, Fridays – 9:00am to 6:00pm).

 

These personal questions are part of our security feature known as Advanced Login Authentication. These questions prevent unauthorized access to your accounts from unknown devices. You may have received this if you are using mobile banking for the first time, you are using a new device, you have reset your mobile device, or you have reinstalled the mobile app.

 

You will need to download and install the mobile app again. Once downloaded, login like normal. Because it is a new phone, you will be presented with additional security questions to validate your identity.

 

View account history.

Transfer funds between El Dorado Savings accounts.

Schedule existing bill payment.

Remote Deposit Express (Mobile App only).

No. At this time you can only transfer funds between your El Dorado Savings accounts.

 

No, at this time our mobile banking solution does not have peer-to-peer (P2P) or money transfer capabilities.

 

Although you have Internet Banking, you must apply for Bill Pay. If you have not enrolled, please visit your Internet Banking from a personal computer and sign up by click on the Bill Pay button. Or you may call our Internet Banking Department at 1-800-874-9779.

 

At this time, you cannot create new payees from mobile banking. You can only schedule existing bill payments.

 

Yes. From the Bill Pay option, click on Scheduled tab. Choose the pending bill pay you wish to cancel. Click the Cancel Payment button.

 

Check Deposit is only supported through our mobile app. Our mobile web does not support this feature.

 

The Check Deposit option is our Mobile Express Deposit product. Remote Deposit Express allows you to make a deposit from your iPhone, iPad or Android smartphone by taking a picture of your check.

 

In order to use the check deposit option, known as Mobile Express Deposit, you must apply online from the Mobile Express Deposit page. 

If you have been enrolled but continue to have issues, please call our Internet Department during normal business hours.

 

You can only submit one check at a time per deposit.

 

You may submit multiple deposits as long as the total amount between all checks does not exceed $5000 per day, or $10,000 per 7 days.

 

You will be notified by email when your check has been received.

On a separate email, you will be notified again if your check has been approved or denied.

Yes, you would endorse the check as you normally do when deposited at a local branch. Failure to endorse a check could cause your deposit to be denied.

 

Write “Electronically Presented” on the front of the check. This should help keep you from accidentally depositing the check again.

After the deposit has been approved you should keep your check secure for at least 14 days.

Destroy the deposited check after at least 14 days but not more than 30 days after deposit approval.

Contact our Internet Banking Department at (800) 874-9779; they can assist you in deleting the duplicate check. Remember to write “Electronically Presented” on the face of the check you after you have received an Approval email from El Dorado Savings Bank.

 

Funds are generally available the next business day.

 

For any question regarding Mobile Banking, you may call our Internet Banking Department at 1-800-874-9779 during our regular business hours (Monday - Friday – 8:30am until 5:00pm).