Posting Number: #24-088
Salary Range: $17.00-$19.00 per hour
Location: 4040 El Dorado Rd., Placerville, CA 95667 - Phone: 530-622-1492
Classification: Full Time Internet Banking Customer Service Rep
Description: The successful applicant will provide support to El Dorado Savings Bank’s customers with enrollment, navigation, utilization, and problem resolution of our Internet Banking, Online Bill Payment, Mobile Banking, and Remote Deposit capture services. This is an onsite position, at our main office in Placerville.
Knowledge/skill in the following areas is preferred:
Customer service
Verbal and written communication
Listening
Internet Banking, Online Bill Payment, Mobile Banking App, Mobile check deposit
Microsoft office: including Edge, Word & Excel
Computer/Mobile/Tablet knowledge helpful, knowledge of the Internet and how it works; proficiency with Mobile Apps including how to download & use
Detail oriented and organized; accuracy is a must
Willing to learn and follow Bank policies and procedures
IB Duties:
Answer customer calls for assistance with all of our Internet Banking products and services
Process customer enrollments for Internet Banking, Online Bill Pay & Remote Deposit
Maintain customer files and perform audits as assigned
Detail oriented and organized; accuracy is a must
Willing to learn and follow Bank policies and procedures
Perform other departmental duties as assigned and have a willingness to take on additional responsibilities
Must be able to work well in a team environment. EOE. Fax resume to 530-626-8607 or email to jobs@eldoradosavings.com.